Policies
Cancellation
You can request a cancellation from your private order page while our print partner can still cancel the order. We check the printer's current status and ask you to confirm your request through the email used at checkout. A request is not a completed cancellation; we will email you the outcome.
Once production has started, cancellation is no longer available. If we cannot verify the printer's status, contact hello@teekaboo.com. If your order is cancelled, its payment and refund status will be shown separately on your order page.
Returns and reprints
Every shirt is made for you after you order it, so we cannot accept returns or exchanges for a change of mind, a wrong size, or an image you decide you do not like. Check the preview and the size guide before you pay.
If a shirt arrives damaged, misprinted, or different from your preview, email hello@teekaboo.com within 30 days with a photo and your order number. We reprint it at no cost, or refund it if a reprint is not possible.
Shipping
Estimated dispatch: 2 to 5 business days after payment. Estimated US transit: 2 to 6 business days after dispatch. Estimated US delivery: 4 to 11 business days after payment. Estimates are not guaranteed. Orders with several shirts may arrive in separate parcels. Your order page shows progress and tracking as parcels ship. We ship to the United States.
Content Policy
What you may upload
Upload only images you own or have permission to print: your own photos and artwork, work you have licensed for this use, or work in the public domain. Do not upload images that belong to someone else without their permission, images of people who have not agreed to appear on a shirt, or anything unlawful, hateful, or that our printer will not produce.
Permission to print
By placing an order you give Teekaboo and our production partners a limited permission to store, process and print your image for the sole purpose of making and delivering your order. This permission ends when the image is deleted under our retention rule, and it never allows us to use your image for anything else.
Your responsibility
You are responsible for the images you upload. If someone claims that an image you ordered infringes their rights, you agree to cover the costs and damages that claim causes us, to the extent the law allows.
What we can do
We do not review images before printing. We may decline, pause or cancel an order that appears to infringe someone's rights or breaks this policy, and refund it if it has not shipped.
If your work was used without permission
Write to us with your contact details, a description of the work you own or represent, and enough information to find the disputed image or order: a link, an order number if you have one, or a description of the shirt and roughly when it was ordered. We pause printing of anything that matches while we look into it, and we reply to you and to the customer.
Rights complaints and questions: hello@teekaboo.com.
Your images
We keep your image to prepare and print your shirts and to show your order page. The full-resolution print file is deleted when your parcel ships, and the preview 60 days later, unless another active cart or order needs it. Unsaved images that never become an order are deleted after 7 days. Emailed saved carts and their images stay available for 30 days from saving. Restoring a cart protects its images for the remaining life of that browser's image session, up to 30 days. Anyone with a saved-cart link can view and resume those shirts; keep it private. Links to your images expire within hours, and your order page shows your shirts and address only with the link we sent you or the email you ordered with.
Privacy
We use the email you provide when saving a cart only to send its private resume link. Saving a cart does not subscribe you to marketing. Expired saved-cart records, including that email, are removed during routine cleanup. When you request a first-order discount, we email a verification code and retain a keyed, pseudonymous email identifier with paid-order and offer-use records to check eligibility and prevent repeat claims. Verification sessions expire after 24 hours and are removed during routine cleanup; paid eligibility records remain after a refund. This does not subscribe you to marketing. We collect your email and shipping address to fulfil your order and send you updates about it. Payment details are handled by Stripe and never reach us. Your address and print files are shared with our print partner only to make and ship your order. We record your acceptance of the Content Policy with your order, including the time and the network address it came from. We do not sell or share your information for marketing. Questions: hello@teekaboo.com.